FAQ
Q: WHAT'S THE PROCESSING TIME?
A: Custom orders get released within 15 business days from the order date (some exceptions apply).
Ready-made items are exactly what they sound and ship within 1-3 business days from the order date.
Delivery time depends on a shipping method you choose.
Q: WHERE DO YOU SHIP?
A: We ship worldwide
Q: I LIVE OUTSIDE OF THE USA, WILL I BE CHARGED CUSTOM DUTY FEES?
A: Most likely. Every country has different regulations on how they handle imported goods. We do not pre-pay or cover any import fees. If you're from outside of the US please find out what custom duty fees you'll have to pay prior to placing your order.
Q: WHAT ARE YOUR SURFACES MADE OF AND HOW HEAVY ARE THEY?
A: The base of each surface is laminated plywood. We use 1/2" thick plywood for most of our boards to provide much-valued mobility and storage space.
The finishes are made of different combos of plaster, paint, and concrete.
Q: HOW DURABLE ARE YOUR SURFACES?
A: We constantly work on improving the durability of our surfaces, sometimes it varies depending on the type of finish.
Please, read this care info to learn more about surfaces' durability.
Q: IF I DON'T SEE WHAT I LIKE IN THE SHOP CAN I CUSTOMIZE THE LOOK OF THE SURFACE?
A: Yes! Just fill out CUSTOM REQUEST
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