SHIPPING

 

Manufacturing

Made-to-order and custom items dispatch within 10-15 business days from the order date (exceptions may apply). 
Ready-made items dispatch within 1-3 business days from the order date. 
All orders ship via Ground UPS shipping. If you have a different carrier preference or would like an expedited shipping, please get in touch with us right after placing your order at support@whitecanvas.space or use the website contact form
Shipping
Standard USA delivery window is 2-7 business days depending on your location.
Approximate estimations:
East Coast: Typically 2-4 business days
Midwest: Typically 3-5 business days
West Coast: Typically 5-7 business days.
International delivery times can be calculated during checkout before the order is finalized.

We do our best to carefully pack orders for a safe trip. 

Please, understand that you are responsible for providing a correct delivery address. We do not issue refunds for items delivered to incorrect addresses provided by a customer and are not responsible for lost packages.Returns

Returns

Our return policy lasts 7 days. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

If any shipping damage or manufacturing defects are detected upon receiving the item, please notify us right away via the contact form or email us at hello@whitecanvas.space with a detailed description and photos of the damage attached. 

Photos of all damages or defects are required in order for us to issue a refund or replacement. If you cannot provide photos of the damages and/or defects, we cannot process a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We will issue a full refund for items that arrived damaged or with a defect and were returned within 7 days frame. Please note that shipping charges are non-refundable. 


Some products are exempt from being returned. 

Non-returnable items:

  • Seconds 
  • Sale items
  • Custom items 
  • Downloadable products
  • Gift cards

 

We do not issue partial refunds. If the order is not of a satisfactory for you, we are happy to issue a full refund in exchange for safely returned products. 

 

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